Here’s what has happened in the last quarter and what’s to come!
Dear Customer,
Whilst enjoying the summer heat and longer days, we wanted to share a few updates from the team here at GENeco.
What you can expect in this edition:
- Average tipping times
- Compliance Training updates
- Fob use
- Bristol Young Heroes Awards
- Liquid treatment centre updates
- ISO Accreditations
- Keeping everyone safe
Average tipping times
It’s been a busy and positive period across our sites, with strong performance continuing. We’re pleased to report that liquid waste discharge times across all treatment centres are currently averaging 48 minutes and 29 seconds for a 27t arctic load, helping to keep your time on site as efficient as possible. We are always looking for ways to improve this further, so if you have any feedback on how we can reduce waiting times, please don’t hesitate to get in touch.
Compliance training updates
Congratulations to Pawel, our Lead Treatment Technician at Bristol Treatment Centre, who has successfully renewed his WAMITAB Certificate of Technical Competence.
This qualification is renewed every 2 years and involves taking an exam for which Pawel achieved an impressive 90%.
Well done Pawel
Fob use
To support smooth operations and accurate billing, we’d like to remind customers of the importance of using fobs correctly. Ensuring fobs are used as intended helps us manage site infrastructure use effectively, maintain safety, and keep operations running efficiently for everyone. If any of your fobs are still registered to old vehicles, do get in touch and we’ll update these for you free of charge. We also provide up to five free fobs per customer, so if you require additional fobs, please let us know.
In addition, if you need to use a miscellaneous fob while on site, please remember to return it to reception so it remains available for other customers when needed.
Bristol Young Hereos Awards
We’re proud to sponsor Community of Purpose and their incredible Purposeful Pathways programme.
This not-for-profit initiative is helping young people across Bristol build the skills, confidence, and experience they need to succeed. Through mentoring, goal setting, networking opportunities and career workshops, alongside tailored support from peers and professionals, it’s truly changing lives.
Support from local businesses is vital in making this transformational work possible, and helping create brighter futures for Bristol’s young people. GENeco is excited to meet this year’s inspiring young people at the Bristol Young Heroes Awards on Friday 3rd July.
Liquid treatment centre updates
We are pleased to confirm that Westbury Treatment Centre is now open Monday Thursday from 8am - 4pm, and Friday 8am - 3:30pm.
In response to customer feedback, Dani our Technical Assistant from Trowbridge Treatment Centre, will be supporting the other operators to ensure the site remains open throughout the week.
If you see Dani on site, please say hello!
Meet Ben our Bio Resources Food Waste Operator
We are pleased to introduce Ben, the newest team member at Bristol Food Waste Recycling.
After obtaining a masters degree in Biology at Cardiff University, Ben joined GENeco and is enjoying learning the ropes. He is an avid rugby supporter and being from Cardiff, naturally supports Wales!
Be sure to say hi when you meet him!
ISO Accreditations
We are pleased to announce that we have achieved a successful recertification for ISO 14001 and ISO 9001, with no Non Conformances raised. This is a significant accomplishment that reflects our commitment to quality, stakeholders, and environmental stewardship.
Keeping everyone safe
With temperatures soaring, our teams have been working hard on site and feeling the full force of the heat. Looking after our people and our customers is always our top priority.
To help everyone stay safe and comfortable, on days where the temperature is high, we will deliver bottled water across all areas of our sites for customers and the teams to help themselves to.
Stay safe, stay hydrated, and keep cool!
Your feedback
We are always striving to improve the customer experience, and to do this, we need your help! If you can spare a few minutes to complete our survey, it will greatly help ensure the improvements we make are shaped by your feedback and aligned with your needs. You can access the survey here: www.geneco.uk.com/feedback-survey
Text alert service
Don't forget to sign up for text alerts. Here's how to do it:
- Text GENECO to 84600 for all Liquid Treatment sites info
- Text GENBRS to 84600 for Bristol Treatment Centre info
- Text GENCMP to 84600 for Compost info
- Text GENFWR to 84600 for Food Waste info.
You can opt out of any of these groups by texting the group name, followed by STOP to 84600.