Here's what has happened in the last quarter and what's to come!

Dear Customer,

After one of the driest and hottest summers on record, the rain has certainly returned, and with it comes an increasingly busy period across our operations.

As we move into autumn, we would also like to remind customers that Digital Waste Tracking (DWT) is due to come into effect on 1st October. We are fully prepared and ready to report waste received through the new digital waste tracking service.

To help ensure compliance and avoid any delays or issues, it is essential that all Waste Transfer Notes (WTNs) and accompanying documentation are completed accurately and in full. Please ensure the following information is included:

  • Correct European Waste Catalogue (EWC) Codes
  • Applicable Standard Industrial Classification (SIC) Codes
  • The full address of the waste producer (the site where the waste was collected)
  • The full address of the receiving treatment facility (our treatment centre)
  • Any other required information relevant to the waste transfer

Providing complete, correct and accurate documentation will ensure no delays in you disposing of the wase and also ensure waste movements are processed efficiently and remain compliant with regulatory requirements.

If you have any questions regarding Digital Waste Tracking or the information required on your waste transfer documentation, please contact the customer team on 01225 524 560 or info@geneco.uk.com who will be happy to help.

We are delighted to announce that we have increased capacity at our Taunton Treatment Centre. This additional capacity will provide greater flexibility and availability for all customers using the site for domestic waste disposal.

We wish all our customers a successful and productive autumn season. If there’s anything we can help with, please don’t hesitate to get in touch.

Behind The Scenes At Our Treatment Centres

Being an operator at our Treatment Centres involves far more than collecting samples, completing transfer notes, and greeting customers with a friendly smile.

Behind the scenes, our teams work tirelessly to keep our sites safe, compliant, and operational.

Pictured here is Kevin, Bioresources Supervisor at Taunton, supporting the wider Wessex Water team with a site clean-up following the first spell of heavy rainfall after an exceptionally dry summer. Efforts like these help ensure our Treatment Centres continue to operate efficiently while protecting the environment and maintaining compliance.

Storm Tanks: Protecting Our Environment During Heavy Rainfall

Ever wondered what we mean when we notify customers we have “gone to storm”? When there are periods of heavy rainfall, the incoming flows to the treatment facility exceed the normal operating capacity. This excess liquid is diverted to a storm tank for temporary storage. This is referred to as “gone to storm”.

Once the rainfall subsides and flows return to normal levels, the stored wastewater is gradually pumped back into the treatment process for full treatment.

The recent periods of heavy rainfall across the UK have highlighted the importance of having sufficient storm storage capacity in place.

We understand that periods of wet weather and the operational measures required to manage increased flows can sometimes have an impact on our customers. We sincerely apologise for any inconvenience this may cause.

However, our primary responsibility is to protect the environment, safeguard local waterways, and ensure we remain fully compliant with our environmental permits and regulatory obligations.

While these measures can occasionally affect site operations, they are essential in helping to prevent untreated wastewater from being discharged into the environment and ensuring the long-term resilience of the wastewater treatment network.

Meet Ben our Bioresources Composting Technician

We are pleased to introduce Ben, the newest Compost Technician at Bristol. Ben’s role involves daily operations onsite including loading bulkers and arctics, screening material and turning windrows along with running the grit buster to process street sweepings and gully waste. Before GENeco, Ben was an engineering apprentice with the MOD and enjoys hiking, mountain biking and modelling along with volunteering as a civilian instructor.

Business Review Meetings

We have sucessfully completed over 40 Business Review Meetings with customers using all areas of our business.

These reviews are a great time to voice anything you would like to discuss such as your rates, ways we can improve or support with bringing different wastes to us.

Please get in touch if you would like to book one in over teams or in person.

Further updates for our Customers

  • We are pleased to announce we now have further availability at our gritbuster for your Road Sweeping and Gully Waste and can be competitive with the pricing. If you bring this to us already or are interested, please get in touch to discuss your rates and availability.
  • Bristol’s expansion project has reached the half way mark and is on target. This is an exciting time for our GENeco customers also as it will greatly improve the resilience of the site.
  • Salisbury Treatment Centre will soon be reopening and we look forward to welcoming our customers back to this site. Keep an eye out for further details on the reopening date.
  • We would like to thank all of our customers who completed our feedback request regarding Portable Gas Monitors. We are pleased to announce that there will be no charge for the customer when the requirement is enforced.

Text alert service

Don't forget to sign up for text alerts. Here's how to do it:

  • Text GENECO to 84600 for all Liquid Treatment sites info
  • Text GENBRS to 84600 for Bristol Treatment Centre info
  • Text GENCMP to 84600 for Compost info
  • Text GENFWR to 84600 for Food Waste info.

You can opt out of any of these groups by texting the group name, followed by STOP to 84600.

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